By agreeing to terms at checkout you are verifying that you are the cardholder
and have read and understand the posted return policy, legal policy, shipping policy, terms and conditions of TL Lehmann llc.
Typographical Errors - TL Lehmann llc is not responsible for typographical error or omissions relating to pricing, copy, photography or application of the product.
Many items on this site are sold "AS IS" and are not returnable! Please see more information below in the return section on this page.
Cancellations: In most cases, orders cannot be canceled once submitted. If your order can be stopped before special ordering, design work or packaging has occurred a $10.00 cancellation fee plus 3.85% of your total will be deducted from money returned to cover costs.
Color Match Problems: TL Lehmann LLC is not responsible for customers that choose to match colors by our online pictures and no refunds will be given. Browsers show colors differently, dye lots can change and it is impossible to control colors of any item. When it is imperative to match no one should depend on any online store to purchase your items.
Damaged Product: All Products are shipped FOB our locations. If there was a damage problem with your order - please fill out our online store within 36 hours supplying us all information we will need to find your order and information on the damage received in shipping. Some of our importers may choose to handle damage differently or have a different receiving location and you will be notified of addresses and additional information by return email. Never try and send a package back to shipping address without contacting us for a RMA number - any attempt to bypass this could cause problems with our suppliers and possible lost packages.
Fees and Procedures: Shipping, handling fees and rush fees are never refunded. Products shipped back are at customers expense unless previous approval was issued by contacting email@example.com.
Wrong Product Shipped: We request that our suppliers carefully check orders before they ship but if there is ever a problem please fill out our online form within 36 hours and we will work with you to fix the problem immediately! We monitor our emails after business hours and on the weekends when we are normally closed so this is the best way to contact us. TL Lehmann llc reserves the right to issue a credit on a product in lieu of replacement.
Large Quantities: If you will be ordering large quantities of an item but not sure of the product you are ordering, we request that you order a sample prior to placing your order. Please note: that large quantity orders are not returnable - NO EXCEPTIONS without contacting us prior to placing your order!
Glass Items: All larger and shaped glass items are hand blown and all dimensions can vary with the beauty of hand blown glass. Not perfect matches, some flaws to be expected but the elegance of this glass will shine through at any event. We match items for large orders being shipped to the same customer as closely as possible, but we do not guarantee exact matches. Glass items are always shipped at customer risk!
Product Not Delivered By Customers Timeline: We fill orders or contact our clients with problems that is dependent on how dates are filled out at checkout. TL Lehmann llc will not be held responsible or accept returns for items that did not make customers delivery date because of customer not furnishing us with the correct date or because the customer did not choose rush shipping to insure items arrive in a timely fashion. Returns will not be accepted because of customers not furnishing us with date needed - No exceptions!
Refusal of Shipments: Any refusal of product does not release you from payment liability unless you secure written permission by our order department prior to the refusal. If an order is refused without written permission from TL Lehmann, you will be held liable for the total order amount and you will be charged for additional freight fees for the return trip of the original place of shipping.
TL Lehmann llc ships product from many locations, importers and manufacturers that do not always allow returns and for many items we are held to the "all sales are final" conditions that we must pass onto our clients. In some cases if we stipulate at the beginning of the order with our importers they may ship on the premise that product could be returned but will charge a restocking fee that will be passed on to our clients.
Many of our product pages will state that because of seasonal, fragile, closeouts or other reasons, an item is not returnable. Please make sure that you are aware of these item issues PRIOR TO ORDERING!
Any attempt to return without an RMA number could result in loss of your product and payment.
The following return procedures have been implemented:
1. All returns must have a RMA number issued by TL Lehmann and must be notified by filling out the "Request for Return" form located on our site under the returns link. Any attempt to contact our suppliers or manufacturers is strictly
2. TL Lehmann must be notified within 36 hours of a problem and request for return. Please check your package immediately upon arrival or have a delegate do it for you. NO EXCEPTIONS!
3. Be prepared to ship your return to alternate shipping addresses instead of where it originated. Our suppliers will not always accept returns from the same address it was shipped from or without prior knowledge to its arrival back to them. They will either refuse or destroy without opening the package.
4. Upon receipt of your product, our supplier will inspect items to insure they are in the original packaging, not opened or used, are complete and are not broken. Please allow 5-7 working days for inspection once the item is received.
6. All items carry a 25% restocking fee and all shipping charges some of which may be waived by excepting a store credit. Customers are always responsible for returning the product safely and the freight costs that are associated with the authorized return. TL Lehmann reserves the right to charge "true" freight and handling fees on any return. Any additional freight or other fees that was initially included in product price for promotional purposes will be billed to the customer on any authorized return.
7. We offer in store credits only - unless previously discussed prior to ordering the product!
4. Any concerns regarding this policy or the product being ordered must be discussed by filling out our contact page with your questions prior to ordering for possible exceptions.